Where are you located, what are your hours, and what's the best way to reach you?
We are physically located in Frederick, MD but are virtual through our online presence and can ship anywhere in the world. Our normal office hours are 8am - 5pm Eastern time 7 days a week.
Who are your customers?
Businesses and organizations love our health and safety promotions as a novel way to promote themselves or as a give-away to their employees. Hospitals, real estate and insurance agents, caregivers, urgent care centers, fire departments, schools, and others often imprint their logo and use them as an alternative to traditional promotional items like calendars, sports magnets, etc. that just get thrown out every year!
Other than your website, where else can I find Safety Magnet products?
Besides our website, you can buy many of our products in smaller quantities and without imprint in our Amazon store.
Where do you get your products?
All of our magnets and posters are made for us by U.S. manufacturers.
Where do you get your content for Safety Magnets? Is it trademarked? How can we use it?
While our content comes from a variety sources in the "public domain", our artwork is indeed trademarked. This includes our logo, our "Safety Steps That Stick" slogan, and the general "look and feel" of all of our products. We believe we have a very novel product that we have spent a great amount of time perfecting and keeping updated and accurate. Note that while we do our best to provide the best information, our content is intended as a reminder, not a substitute, for professional medical and safety related direction. Please see our disclaimer for more information.
We ask that you respect both the legal and ethical rights of our product by not copying it without our consent. Give us a chance instead to make the product that will suit your needs (see customization guidelines) or possibly license it to you.
How can I be assured that I'm getting a good deal and that you offer high quality products?
From a pricing perspective, we are very competitive and are constantly checking the marketplace to stay that way. We are a full-fledged distributor and have access to wholesale pricing from a number of manufacturers. Keep in mind that our products are unique in many ways: content, high quality, ability to customize, etc. Nevertheless, if you find another company that you believe is offering a better price, please let us know and we'll try to match or beat it.
From a quality and value perspective, just look at the testimonials from some of the hundreds of customers we have served over the years. Also, as part of your order, all of our custom products will be mocked-up as a proof and need your approval before we go to print - so there is very little risk that you will get something that is not what you want. (See question on proofs below for more information.)
I need something on the back besides magnets - like Velcro. Are there other choices besides having magnets on the back?
Yes, in fact, we can add or provide Velcro as well as double side stick tape. Both are great alternatives if you don't want to use magnets (e.g., if you don't have a magnetic surface). Also, as you go through the ordering process for a given product, you will be given the choice to use Velcro or tape wherever that option applies. Alternatively, send us an email and we will provide you with more information on those choices.
Tell me what your customization guidelines are and how I can get my own custom magnet?
The simple answer is that everything can be customized. What's always included as part of the price, is the ability to add your own logo, picture, and/or contact information (address, phone, URL, etc.). Just make sure that if you provide us a logo or picture, that it is "print quality" - meaning 300 dpi (dots per inch) or higher in a JPEG format. Scanning in a business card or letterhead usually doesn't produce high enough quality. Contact us if you have problems or questions (sometimes we can recreate your logo for a small fee).
If you want to go above and beyond adding your logo, picture, or contact information, there may be a setup fee depending on how much redesign is needed. For example, do you want to change just a couple of words of content or do you want to create something from scratch? To find out what options you have, just contact us, and tell us what you have in mind.
How long will it take to get my order**?
It depends on whether you need customization or you wish to add your logo, picture, contact information, etc.. If you do not need any customization, then we will ship normally within 7 business days. If you do need customization, you should allow up to 3-4 weeks from the point of order to arrival of your items. Here is the normal timeline:
** Please note: sometimes when we run special sales, it may take longer to process your order. We will advise you if that is the case.
I want you to customize with my logo, picture, or add my contact information. Where do I send it and what resolution does it need to be?
All logos and pictures need to be at least 300 dpi (print quality) before we can use them. When you submit your order, you will have an opportunity to upload these files, contact information or any comments associated with your customization. We will not go to print until you approve of the proof. If you are in doubt as to the quality of your logo or picture, email it to us and we will let you know if the quality is high enough.
What if I need my products sooner?
Most of the time, we can accommodate your need date. Please let us know when you need your order and we can let you know if we can meet it. (You'll be asked for a "Need Date" during the ordering process. Once we commit to a delivery date, we have a very good track record of meeting it!)
How do I know what my finished product will look like? Do you supply proofs or samples?
For all customized product, we will develop a custom proof or mock-up for you and we will not go to print until you approve of the mock-up. We will allow you to make up to 3 changes to your proof. After more than three changes, we may have to charge a nominal amount for extra design time (by far the majority of the time, this is not needed and your proof is included in your quote).
What is your payment policy? Do you require a deposit?
For all non-custom products, we normally require payment in full at the the time of order. (Please let us know if there are some circumstances that prohibit you from being able to do this.)
For custom products, we require 50% payment (or a purchase order) before we can get started on your proof and then the remaining balance is due once you have approved your proof. Again, we are willing to work with you on this policy if you have extenuating circumstances.
We accept all major credit cards, checks, purchase orders, and Paypal.
What is your return policy?
We do everything we can to ensure that you will be happy with your order including supplying proofs, samples, testimonials, etc. As such, for custom product, in most cases, we are unable to refund your order unless there is some manufacturing defect or a clear mistake on our end.
For non-customized product, we offer a 100% return or exchange policy. If you are not pleased with your order, you may return it to us for a refund, exchange, or replacement when you notify us within 7 days of delivery. The refund amount does not include shipping and handling charges.
How do you ship and what options do I have for an expedite?
For custom product, we normally ship via FedEx Ground. If you need to expedite shipping, you have options to make that choice at the time of order. We can supply a tracking number at time of shipping if needed. For non-custom product, we normally ship USPS First Class with delivery confirmation.
At Safety Magnets, your privacy is very important to us. Any information we gather is what you provide us when you make purchases and requests. That includes your name, address, phone number, mailing address, and credit card or other bank information. We use this information only to provide you the services needed to transact your purchases. It is confidential and never sold to outside vendors. Only our partners (e.g., Paypal, FedEx, our manufacturers, and credit card companies) have access to your information in order to complete your transaction.
How do you protect my credit card and payment information?
We use one of the nation's leading payment gateway providers: Authorize.net to ensure your transaction is secure and protected. We have been in business for over six years and have never had any fraudulent activity.
What is your product liability disclaimer?
Please refer to our disclaimer policy.
[back to FAQ categories]
When it comes to imprint for promotional products, the type of artwork files accepted will vary depending on the product(s) ordered. Vectorized artwork is always recommended for optimal printing. For certain products, rasterized artwork may be accepted as well. The resolution for rasterized artwork should be set at 300 dpi or higher. We will not be responsible for the quality of printing of low reslolution artwork.
How to get us your artwork:
You can upload your artwork when placing an order on our website.